Your data, your control.

Realove is currently operated by Eugene Donin as an individual data controller, based in Ukraine. We'll register a formal company soon and update this section. For all privacy questions, contact [email protected].

If you're in the European Union, the United Kingdom, or California, you have additional rights described below. Wherever you are, you can write us with privacy questions and we'll respond within 30 days.

Account information

Email address, name, password (encrypted, we never see it in plain text), Google account info if you sign in with Google.

Profile information

Date of birth, age, gender, sexual orientation, location (city/country), languages you speak, relationship goals, profile photos, bio text, values, interests.

Venus matchmaker data

Birth date, birth time, birth city (if you give them — used for astrology and numerology), things you tell Venus in chat, screenshots you upload (up to 10), AI-generated insights about you (badge, mini-bio, growth notes), chat history with Venus.

Communication data

Messages you send to other users, photos shared in chat, who you matched with, who you blocked or reported.

Technical data

IP address, device type, browser type, operating system, what pages you visited, when you logged in. Used for security, debugging, and basic analytics.

Verification data

If you go through verification, we may collect a verification photo or ID. Used only to confirm identity, then minimized — we keep proof of verification, not the documents themselves where possible.

Sensitive categories

By using a dating service, you may share information about your sexual orientation, religious or political views, or health details. You're giving us explicit consent to process this for the purpose of matching you with compatible people. You can withdraw consent anytime by deleting your account.

We process your data for these reasons:

• To run the service. We need your profile data to show you to other users, to let Venus help you, to deliver messages between users. (Legal basis: contract.)
• To keep the community safe. We use behavior patterns to detect scams, fake profiles, and harassment. (Legal basis: legitimate interest.)
• To comply with the law. Sometimes governments require us to keep certain records, or to remove certain content. (Legal basis: legal obligation.)
• To improve Realove. We look at anonymized, aggregated patterns to fix bugs and design better features. (Legal basis: legitimate interest.)
• With your consent. For things like astrology readings or AI screenshot analysis — we ask you to explicitly opt in.

Other Realove users

People you match with or who can see your profile see your photos, bio, age, gender, location (city level), interests. They see your Venus badge and mini-bio only if you publish them — until you press "publish," they're private.

They never see: your email, your phone number, your full address, your birth time, your Venus chat history, your growth notes, your verification documents.

Service providers (data processors)

We use trusted companies to actually run the service. They process your data on our behalf, under contract, and can't use it for anything else:

• Railway — hosts our servers and database.
• Cloudinary — stores your photos and screenshots.
• OpenAI — Venus uses OpenAI's models to analyze your chat and screenshots. OpenAI is bound by their API terms not to use this data for training their models. Data passes through them temporarily; they don't store it long-term.
• Google — if you sign in with Google, they handle the authentication.
• Resend — sends login codes and notification emails.

Law enforcement (rarely)

We share data with police or government only when we're legally required — for example, in response to a court order or search warrant. We push back on overly broad requests when we can. Anything child-safety related, we report proactively.

We never sell your data

Not to advertisers, not to data brokers, not to anyone. This is core to what Realove is.

Your data is stored on servers in the European Union (Railway data centers). Cloudinary stores images on global infrastructure. OpenAI processes data in the United States.

For users outside the EU/US — your data may be transferred to these regions. We use Standard Contractual Clauses approved by the European Commission to protect data transferred outside the EU.

While your account is active, we keep your data so the service works. When you delete your account:

• Profile, photos, chats, Venus data — deleted within 30 days.
• Reports against you (if any) — kept for up to 3 years for community safety.
• Anonymized analytics — kept indefinitely (your personal identity is removed).
• Legal records — kept as long as the law requires (taxes, fraud investigations, etc.).

Backups may take an extra 30-60 days to fully clear after deletion. After that, your data is gone.

You have the right to:

• Access your data — ask us what we have on you.
• Correct it if it's wrong.
• Delete it (close your account or ask us to delete specific things).
• Export it — get a copy in a portable format.
• Restrict processing — tell us to stop using your data for some purpose.
• Object to processing where we're relying on legitimate interest.
• Withdraw consent at any time where consent was the legal basis.
• Complain to your local data protection authority. In the EU, you can find yours at edpb.europa.eu.

To exercise any of these rights, email [email protected]. We respond within 30 days, usually faster.

We use essential cookies — to keep you logged in, to remember your language preference, to prevent fraud. These don't need consent.

We don't use advertising cookies. We don't use Facebook Pixel, Google Ads tracking, or any third-party ad networks. We may use basic analytics (like Plausible or self-hosted PostHog) to count page views in aggregate, but not to track individuals.

Venus uses AI to analyze your chat messages, profile data, and screenshots to generate insights about you (badge, mini-bio, growth notes, compatibility hints).

This is not fully automated decision-making in the GDPR sense — Venus suggests, you decide. You always control what gets published to your profile.

We don't use AI to make legally significant decisions about you (like denying you access to the service based on AI scoring).

Realove is strictly for adults 18+. We don't knowingly collect data from anyone under 18. If we find out we have data from a minor, we delete it immediately and close the account.

If you're a parent and think your child has signed up, email us at [email protected] and we'll handle it immediately.

We take security seriously. Specifically:

• All data in transit is encrypted (HTTPS/TLS).
• Passwords are hashed with industry-standard algorithms.
• Database access is restricted to our small team.
• We monitor for unauthorized access and respond quickly to threats.

That said, no system is 100% secure. If something happens, we'll tell you within 72 hours of discovering it, as required by law.

We may update this policy. When we make significant changes (especially to what data we collect or who we share it with), we'll email you and update the "last updated" date at the top.

For any privacy question, request, or complaint:

[email protected]

We read every message and respond within 30 days — usually within a few days.